Cancellation & Refund policies

As a team & family here in VIVID NATURE, we strongly believe that you will never opt for Cancellation / Refund.

No, Once the order is booked you cannot cancel the order. However you can opt for a different product. The price difference will not be reimbursed if it is of lesser value. If it is of greater value you have to pay the difference amount to get the order processed.

If You claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48hrs of the delivery date. We will issue a product exchange for any product that is returned in a sealable & undamaged condition, in its original packaging and can be verified to be damaged/faulty. We may take 1-3 weeks from the day you return your package, for your exchange request to be fully processed & closed. 

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at with the following details. 

  • Complaint order
  • Invoice nummber
  • Details of your request
  • Images or videos to support the claim with batch details and others clearly visible. 
  •  In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of
    spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the
  •   In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or
    video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any
    wherever applicable), Paper kraft tube and outer packaging images too.

  • In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images
    or video of the mono-carton and outer packaging

  • Paper kraft tube refers to the vivid nature’s box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is
    shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint/query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is
approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

·     Address of dispatch

·     Name & Address of the customer

·     Order number

·     Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Vivid nature is not responsible for damage after delivery.

Anything damaged due to the contamination from your side is also not claimable